Frequently Asked Questions
Find quick answers to common questions about bookings, academies, and our vetting process.
Every academy on our platform undergoes a rigorous 4-step vetting process. We verify coaching credentials (e.g., UEFA, LTA, British Gymnastics), check all enhanced DBS certificates for staff, audit their health and safety protocols, and conduct an on-site facility inspection to ensure premium standards are met.
Yes. Our unified cart system allows you to add a football term for one child and a swimming term for another. You can checkout and pay for everything simultaneously, and we will handle the registration with the individual academies on your behalf.
If an academy cancels a session (e.g., due to extreme weather or facility issues), you will automatically receive an SMS/email notification. You will then be offered a choice between a makeup session or a pro-rated refund for that specific class.
No. The price you see on the academy listing is the final price. We do not charge parents a booking fee. We take a commission directly from the academies for managing their administrative load.
The Multi-Sport Pack is our unique offering for younger children (ages 5-10) who aren't sure which sport they prefer. Over a 12-week term, they will spend 3 weeks each at 4 different vetted academies (e.g., Football, Tennis, Swimming, Martial Arts) to discover their passion before committing to a full term.